Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

  1. Email us at support@shopocularis.com to request a Return Merchandise Authorization (RMA)
  2. Once approved, you will receive your RMA number and the return shipping address via email
  3. Ship the item back using a trackable shipping method at your own expense
  4. Do not send items back without an approved RMA — they will not be accepted

Note: Since we offer free shipping on orders, return shipping costs are the responsibility of the customer.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@shopocularis.com so we can resolve the issue.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Items purchased at a discount, on sale, or during promotions
  • Personal care goods (beauty products)

Exchanges

The fastest way to exchange an item is to:

  1. Request an RMA and return the original item (if eligible)
  2. Place a new order once your return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must still meet all return conditions listed above and an RMA is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@shopocularis.com.

Key Policy Reminders

  • You have 30 days to request a return
  • An RMA is required before sending any item back
  • Return shipping is the customer's responsibility
  • Discounted or sale items are final sale and not eligible for refunds